Terms

General

HB Team is responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities that occur under your account or password. You agree to provide only accurate and truthful information. HB Team reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Price

All price are quoted in Ringgit Malaysia (RM). Prices are subjected to change without prior notice on our website.

Payment

Online shopping at our website is on a prepayment basis, orders are processed once payment has been received in full. Payments must be made in Ringgit Malaysia (RM) only.

Cancellation of Orders

All orders which have been processed and delivered cannot be cancelled or altered.

Delivery
  1. If any products are not available at the time of your order we will contact you immediately via E-mail, you will then have the option to wait for the stock replenishment or we will give you a full refund.
  2. Upon confirmation and successful transaction of payment, we will E-mail you an Order Confirmation and Delivery Details, which includes your Tracking Number.Any delays in shipment or unavailability of purchased items, will be notify via email.
Return & Exchange
  1. We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:
    1. Exchanges are only applicable to size and subjected to stock availability.
    2. Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
    3. The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation.
    4. Discounted / special priced items are final sales and will not be eligible for exchanges.
    5. All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
    6. We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
    7. Delivery fee for the replacement items is to be borne by the customers.